Delivery Information

UK DELIVERY COSTS

Packaging, labelling and shipping is charged as follows:

Unframed posters: £4.25 for RM48 (2nd class) /  £5.25 for RM24 (1st class)

Framed posters: £6.50 (if sent by Hermes or Fedex) or £4.25 / £5.25 (for 50cm x 40cm slim black ash frames sent by Royal Mail) 
 

 

INTERNATIONAL SHIPPING

We post unframed posters to the Republic of Ireland, mainland Europe and other international destinations.
The p&p cost for international orders is shown at checkout and is usually i.r.o. £10.

We are unable to ship framed posters outside the UK.

 

GENERAL DELIVERY INFORMATION

Orders for unframed posters are processed on the day the order is received,
or on the next working day for orders received after 2pm or at weekends / holidays.

If there is going to be a delay in sending out your order or a problem with the
address provided, we will contact you using the email address you provided.

Unframed posters are sent in postal tubes and framed posters are in larger boxes.
 

 

DELIVERY TIMES

If your unframed poster has not arrived a week after you placed the order, please check with 
your Royal Mail local depot in the first instance.  Royal Mail should leave a card if there is no-one in.
 
Framed posters can take around a week to arrive because they are made to order.

 

DAMAGED ITEMS

We've worked hard over the last year to minimise the possibility of posters being
damaged in transit, including having stronger postal tubes and packaging made for our products.

However, we still advise that you to do the following when you receive your poster(s):

> Inspect the packaging for any visible external damage

> If it's a framed poster, check the packaging before signing for the goods and state on the delivery note if there is visible external damage.

> If it's a postal tube, check that the end caps are in place and that there is no 'kink' in the tube itself.

> If you notice damage to the packaging, take a photograph of it if you have a mobile phone with camera.

> Unpack the poster(s) and check whether packaging damage has come through to the product itself.

> On framed posters, check the corners under the corner protector pieces and the face of the styrene glazing.

> If there is any marking or damage, please take a photograph of it and contact us as soon as possible.

It's important that we know about any damage promptly so we can notify the carriers and submit  
a claim to cover the cost of a replacement.

Most carriers have time limits for making claims so it's unlikely that we will be able to accept
a claim for 'damaged on arrival' more than seven days after the goods have been received
.

It's important also that you keep the postal tube or packaging as this will help
to confirm that the item was damaged in transit.