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Delivery and Returns

Coronavirus

Unframed poster orders are processed as usual, Framed and Mug orders will take a few days longer than normal.


UK DELIVERY COSTS

Packaging and shipping is charged as follows:

Unframed posters in a heavy duty postal tube: £3.95 for Royal Mail RM48 (2nd class) /  £4.95 for Royal Mail RM24 (1st class)
Buy TWO or more unframed posters and get FREE postage (RM48).

Framed posters in heavy corrugated board: £5.95 Tracked, Next Day.


INTERNATIONAL SHIPPING

We post unframed posters to the Republic of Ireland, mainland Europe and other international destinations.
The p&p cost for international orders is shown at checkout and is usually i.r.o. £10.

We are unable to ship framed posters outside the UK.


GENERAL DELIVERY INFORMATION

We aim to post unframed posters on the day the order is received if received by 3pm
or on the next working day for orders received after 3pm or at weekends / holidays.

DELIVERY TIMES

We've found Royal Mail to be very reliable.  They now provide an online service that shows when an item has been delivered.
If you haven't received your item after several days, please get in touch and we'll check if it is shown as delivered
or awaiting collection at a Royal Mail delivery office.
 
Framed posters are normally shipped on the day of the order if received before 1pm (excluding weekends).
DPD provide full parcel tracking online and advance notice of delivery by email or SMS.


DAMAGED ITEMS

We've worked hard over the last year to minimise the possibility of posters being
damaged in transit, including having stronger postal tubes and packaging made for our products.

However, we still advise that you to do the following when you receive your poster(s):
> Inspect the packaging for any visible external damage
> If it's a framed poster, check the packaging before signing for the goods and state on the delivery note if there is visible external damage.
> If it's a postal tube, check that the end caps are in place and that there is no 'kink' in the tube itself.
> If you notice damage to the packaging, take a photograph of it if you have a mobile phone with camera.
> Unpack the poster(s) and check whether packaging damage has come through to the product itself.
> On framed posters, check the corners under the corner protector pieces and the face of the styrene glazing.
> If there is any marking or damage, please take a photograph of it and contact us as soon as possible.

It's important that we know about any damage promptly so we can notify the carriers and submit  
a claim to cover the cost of a replacement.

Most carriers have time limits for making claims so it's unlikely that we will be able to accept
a claim for 'damaged on arrival' more than seven days after the goods have been received
.

It's important also that you keep the postal tube or packaging as this will help
to confirm that the item was damaged in transit.

CANCELLATION OF ORDER AND RETURN OF NON-DAMAGED ITEMS

If you wish to cancel your order or return your item(s) because you no longer want them or they were ordered in error, you may do so at any time starting with the date the order was placed and ending 14 days after the items were received / delivered.  Please complete the Returns form if you wish to send your goods back. 

You will be responsible for paying the return postage and the goods must be (i) unused, (ii) in perfect condition, and (iii) in their original packaging when we receive them back. 

We do not refund the original postage cost and if the order qualified for free outward postage (e.g. because you bought two posters), we will deduct the actual postage cost from the amount refunded.  This will either be £3.95 if the goods were shipped by Royal Mail Second Class (RM48) or £4.95 if they went First Class (RM24).

We will not accept returns if you have had the goods for more than 14 days. 

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