Harrogate & Knaresborough Unframed

🎄 Last order dates for Christmas delivery🎄

FedEx- Tuesday 19th December
Evri - Monday 18th December
Royal Mail 48 / 2nd class - Monday 18th December
Royal Mail 24 / 1st class - Tuesday 19th December

(Times are based on each courier's last posting dates. Order before these dates to avoid disappointment.)

UK DELIVERY COSTS

Packaging and shipping is charged as follows:

FREE RM48 delivery on any 2 or more posters  (can upgrade to RM24 / 1st class for small extra cost)

Unframed posters in a heavy duty postal tube: 

£3.95 for Royal Mail RM48 (2nd class) /  £4.75 for Royal Mail RM24 (1st class)

Framed posters in heavy corrugated board: 

From £4.95 (3-5 Working Days (Evri) with full tracking and 'signed for' delivery)

£11.95 (1-2 Working Days (FedEx) with full tracking and 'signed for' delivery)

GENERAL DELIVERY INFORMATION

Royal Mail

Orders placed using royal mail as the delivery method - We aim to post on the day of the order if the order is placed before 3pm or on the next working day for orders received after 3pm or at weekends/holidays.

FedEx / Evri

Orders placed using FedEx and Evri as the delivery method - We aim to post on the day of the order if the order is placed before 10am or on the next working day for orders received after 10am or at weekends/holidays.

DELIVERY TIMES

We've found Royal Mail to be very reliable.  They now provide an online service that shows when an item has been delivered.

If you haven't received your item after several days, please get in touch and we'll check if it is shown as delivered

or awaiting collection at a Royal Mail delivery office.

Framed posters are normally shipped on the day of the order if received before 10am (excluding weekends).

FedEx and Evri provide full parcel tracking online.

INTERNATIONAL SHIPPING

We post unframed posters to the Republic of Ireland, mainland Europe and other international destinations.

The p&p cost for international orders is shown at checkout and is usually i.r.o. £25.

Import Duty and Clearance fees.

Customs duty (or import tax) regulations have been implemented since 1st July 2021 for goods being shipped outside the UK. 
Most goods are now subject to VAT and potentially a clearance fee. 
When placing an order, please be aware that your package may be held by the customs office or the post office, and you may be required to pay customs duty fees and/or import taxes.

It is important to note that each country has its own customs duty fee and import tax fee, and the amounts charged can vary significantly.
The thresholds and amounts charged are determined by the customs authorities in the destination country.
Additionally, we would like to bring to your attention that Jersey may be liable for GST (Goods and Service Tax) at a rate of 5%.
We kindly request you to consider this information before making a purchase.
If you have any further questions or concerns regarding customs duty or import taxes, please do not hesitate to reach out to us. 

We are unable to ship framed posters outside the UK.

DAMAGED ITEMS

We've worked hard over the last year to minimise the possibility of posters being

damaged in transit, including having stronger postal tubes and packaging made for our products.

However, we still advise that you to do the following when you receive your poster(s):

> Inspect the packaging for any visible external damage

> If it's a framed poster, check the packaging before signing for the goods and state on the delivery note if there is visible external damage.

> If it's a postal tube, check that the end caps are in place and that there is no 'kink' in the tube itself.

> If you notice damage to the packaging, take a photograph of it if you have a mobile phone with camera.

> Unpack the poster(s) and check whether packaging damage has come through to the product itself.

> On framed posters, check the corners under the corner protector pieces and the face of the styrene glazing.

> If there is any marking or damage, please take a photograph of it and contact us as soon as possible.

It's important that we know about any damage promptly so we can notify the carriers and submit  

a claim to cover the cost of a replacement.

Most carriers have time limits for making claims so it's unlikely that we will be able to accept a claim for 'damaged on arrival' more than seven days after the goods have been received It's important also that you keep the postal tube or packaging as this will help to confirm that the item was damaged in transit.

CANCELLATION OF ORDER AND RETURN OF NON-DAMAGED ITEMS

If you wish to cancel your order or return your item(s) because you no longer want them or they were ordered in error, you may do so at any time starting with the date the order was placed and ending 14 days after the items were received / delivered.  Please complete the Returns form if you wish to send your goods back. 

You will be responsible for paying the return postage and the goods must be (i) unused, (ii) in perfect condition, and (iii) in their original packaging when we receive them back. 

We do not refund the original postage cost and if the order qualified for free outward postage (e.g. because you bought two posters), we will deduct the actual postage cost from the amount refunded.  This will either be £3.95 if the goods were shipped by Royal Mail Second Class (RM48) or £4.95 if they went First Class (RM24).

We will not accept returns if you have had the goods for more than 14 days.